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Events

CE Class: SENSITIVITY TRAINING – Equality, Diversity & Inclusion

Date
June 14, 2023
Time
8:00 am - 12:00 pm
Location
PuroClean Muskoka
205 Industrial Drive Gravenhurst ON
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Since 2019 PuroClean North Simcoe & Muskoka has provided benchmark emergency and restoration services to the residential and commercial insurance industries in Muskoka, Parry Sound, Haliburton, Georgian Bay, Northern Simcoe County, and Kawartha Lakes. We have a solid commitment to excellence in workmanship and superior customer service.

Lead by: Stephanie Beattie

SENSITIVITY TRAINING
Equality, Diversity & Inclusion

Sensitivity Training promotes an understanding of the customer regardless of the situation, and stresses how everyone can have an impact on and be sensitive to the insured while assisting with their claim. This training is focused on the pinnacles of customer relationships and provides great value to brokers, adjustors, insurers and contractors.

Session Highlights:

  • Understanding of the customers emotional state during their property loss
  • Difference between sympathy and empathy, when to apply it
  • Difference between how male and female energy process losses and how they respond to the same situation
  • Approach to manage customer expectations and anger

Available in person ONLY
June 14th

Doors Open at 8:00 AM
Sign-in begins at 8:30 AM
Course Begins at 9:00 AM SHARP
** Arrive on time – no late admission! **
Course is 3 hours in length

Lunch will be provided and served at 12:30 pm

Space is limited.
Register early to save your spot!!

Earn Three (3) RIBO Personal Skill Credits
Scroll down to RSVP no later than June 9, 2023

Register for this event

Bookings are closed for this event.