Depot began the reconstruction process by evaluating the property damage and determining the reconstruction plans. He then talked to the homeowners about what needed to be done and took any upgrade requests, offering them the opportunity to improve their home.
While Depot’s first few steps seem to be ordinary for any reconstruction job, his next step in the process is what makes the brand unique. PuroClean often works with insurance companies, so when Depot called the homeowners’ insurance company, he knew how to avoid obstacles that other construction companies or general contractors would not know how to handle. With this advantage, Depot was able to make the insurance process seamless for the homeowners, discussing all financial expectations with both parties, following a “no surprises” philosophy.
Over a six-month period, Depot and his team worked to first remediate the water and fire damage, then to reconstruct the house into a brand new home. The tear-out process allowed them to examine all internal and external damage to establish a new foundation and to accurately estimate finances. They salvaged as many contents as possible, demolished where necessary, and removed debris. When the rebuild was complete, Depot and team packed in the homeowners’ contents and the home was ready for them.
In late 2017, an older couple welcomed a service provider into their home for routine water maintenance. To avoid distracting the worker, the husband put his dogs in the car — their favorite place to play — that was parked in the garage. Unknown to him, a fire started in the garage. It spread and burned down a quarter of the house, causing smoke and water damage to the rest of their home.