logo-puroclean
  • X Close

Office locator

Frequent Asked Questions


  • AdobeStock_16955799780

    Water damage

  • What are the types of water damage? +

    There are three basic categories of water damage based on contamination levels: 

    • Clean Water: From a broken pipe or hose. If addressed quickly, most materials can be saved. 
    • Grey Water: From an overflowing washing machine, dishwasher, or sump pump failure. Some materials, like carpet padding, may not be salvageable. 
    • Black Water: From sewage or flooding where water enters from outside. This water is heavily contaminated, and no porous materials can be saved. Professional remediation is strongly recommended. 

  • Can a flooded home be salvaged? +

    It depends on the severity of the flooding and how long the water was present. The sooner professionals are called, the better the chances of saving the structure and belongings.

  • How quickly does mould grow after water damage? +

    Mould can start growing within 24 hours in warm conditions. The longer water remains, the higher the risk. Immediate professional drying and remediation can prevent mould growth.

  • Does homeowner’s insurance cover water damage? +

    Every insurance policy is different. Contact your broker or insurance company to determine coverage. Professional restoration services can help document damage for claims.

  • What should I do after a flood or water leak? +

    If the leak is small and fixed immediately, cleaning and drying may be manageable on your own. However, larger floods, sewage leaks, or any water from outside require professional remediation.

  • How long does it take to dry a home after flooding? +

    Drying time varies based on water source, materials affected, and environmental factors. On average, drying takes 3–5 days, but thorough monitoring is required to ensure everything is completely dry.

  • Can I open doors and windows to speed up drying? +

    No. Professional drying equipment is designed to work in a controlled, closed environment. Opening doors or windows can prolong the process and increase costs.

  • Can I turn off drying equipment at night? +

    No. The drying process is most efficient when equipment runs continuously. Turning it off can extend drying time and increase costs.

  • How do I know when my property is completely dry? +

    Specialized moisture detection equipment is used to ensure all materials are dry, not just the surface.

  • Will turning up the heat help with drying? +

    Not necessarily. Trained professionals will adjust temperatures and airflow to optimize drying. Do not alter settings on your own.

  • Can water-damaged carpets be saved? +

    If the water is clean and extracted quickly, carpets can often be salvaged. However, if the water is contaminated (e.g., sewage) or has been sitting for too long, the carpet and padding may need to be replaced.

  • What about wet drywall? +

    Drywall typically dries within 2–3 days, but this depends on the extent of saturation. If contaminated, sections may need to be removed.

  • What happens to wet wood floors? +

    Wood floors require continuous monitoring. Depending on the type of wood and finish, drying may take several weeks. In some cases, refinishing or replacement may be necessary.

  • Do you clean water-damaged furniture? +

    It depends on the material and type of water exposure. Professional assessment is recommended to determine if items can be salvaged.

  • Will area rugs be saved? +

    Rugs are often taken to a specialized facility for drying and cleaning. This process minimizes colour bleeding and damage.

  • Why do some specialty floors need to be removed +

    Nonporous flooring can trap water underneath, preventing proper drying and leading to further damage.

  • Do I need to move out during the restoration process? +

    For minor damage, staying may be possible. However, for extensive damage, relocation might be necessary due to safety concerns, noise, and equipment usage.

  • Do my belongings need to be moved? +

    For smaller jobs, contents can be covered and protected on-site. For larger jobs, items may be moved to a climate-controlled facility for safekeeping.

  • Do I need to hire a separate contractor after water restoration? +

    No. Many restoration companies provide full-service reconstruction, including drywall repair, painting, and flooring replacement.

  • Who monitors the drying equipment? +

    Trained technicians will check and adjust equipment daily to ensure optimal drying.

  • How much does it cost to run drying equipment? +

    On average, running drying equipment costs about $1 per day per piece. Rates vary based on local electricity prices. For the best service and expert guidance, contact a professional restoration company as soon as water damage is discovered.
  • fire-smoke

    Fire and smoke

  • What is the first thing I should do after a fire? +

    Call PuroClean Canada immediately for a thorough assessment of the damage. We can start remediation efforts right away, which helps minimize damage and reduce costs. Even a small fire can cause widespread smoke, soot, and odour issues. Most homeowners file an insurance claim in these situations, and PuroClean can help determine if that’s the right step for you.

  • Do I really need professional cleanup if the fire was small? +

    Yes. Even small fires release harmful toxins and carcinogens from synthetic materials like plastics and vinyl. It’s safest to have PuroClean’s trained and certified professionals handle the cleanup to ensure proper decontamination and minimize long-term damage.

  • Can I clean up fire and smoke damage in my home myself? +

    We don’t recommend DIY cleanup after a fire. Fire and smoke damage requires specialized cleaning methods, equipment, and products to ensure safe and effective restoration. PuroClean professionals use industry-approved techniques to restore your property and belongings properly.

  • What are some safety concerns after smoke and fire damage in my home? +

    Safety is PuroClean’s top priority. We assess hazards like structural damage, poor air quality, electrical risks, and debris during our initial inspection. Burnt appliances are removed, and questionable electrical items are tagged for evaluation. In some cases, power may need to be turned off until inspected by a licensed electrician.

  • Can I stay in my home during the fire damage restoration process? +

    It depends on the extent of the damage. Each situation is unique. Contact your local PuroClean for personalized advice. Your insurance adjuster can also provide guidance on whether it’s safe to remain in your home during the restoration process.

  • How do you clean smoke-damaged furniture? +

    Smoke-damaged furniture requires specialized cleaning due to toxic particles and acids left behind. PuroClean uses professional techniques to safely clean and restore your items. For the best results, contact us as soon as the damage occurs.

  • How do I secure my property after a fire? +

    Call PuroClean immediately to secure your property and begin restoration. We can board up broken windows and doors, and in colder months, we’ll help provide heat to prevent issues like frozen pipes. Quick action helps protect your home from further damage.
  • biozahard

    Bio and Trauma

  • What is considered a biohazard? +

    Biohazards include any biological materials that pose a risk to human health, such as blood, bodily fluids, tissues, sewage backups, chemical spills, hoarding situations, and hazardous pathogens.

  • When should I call a professional for biohazard or trauma cleanup? +

    If the situation involves blood, bodily fluids, chemicals, or hazardous materials, it’s essential to contact professionals immediately to ensure proper decontamination and safety.

  • Is biohazard cleanup covered by insurance? +

    Coverage varies depending on your policy and the specific circumstances. PuroClean can work directly with your insurance provider to help manage the claim process.

  • Can’t I just clean it myself? +

    No. Biohazard materials carry risks such as exposure to infectious diseases. PuroClean technicians are trained, certified, and equipped with specialized tools and protective gear to safely clean and disinfect affected areas.

  • What types of trauma scenes do you clean? +

    We handle crime scenes, unattended deaths, suicides, accidents, hoarding situations, and more. Our services include thorough cleaning, sanitization, and odor removal.

  • How quickly can PuroClean respond to an emergency? +

    PuroClean offers 24/7 emergency response. We aim to be on-site as quickly as possible to mitigate risks and start the cleanup process.

  • Is the cleanup process safe for my family, employees, or pets? +

    Yes. We use industry-approved, eco-friendly disinfectants and ensure the area is fully decontaminated and safe before we leave.

  • How long does biohazard cleanup take? +

    The timeline depends on the extent of the contamination. Some jobs can be completed in a few hours, while more complex situations may take longer. 

  • Do you remove odors as part of the cleanup? +

    Yes. Odor removal is a crucial part of our process. We use advanced equipment like air scrubbers and ozone machines to eliminate odors at the source. 

  • Is PuroClean certified to handle biohazard cleanup? +

    Yes. Our technicians are trained and certified in biohazard remediation, following strict industry standards and health regulations.

  • What happens to contaminated materials? +

    Contaminated items are safely removed, packaged, and disposed of in compliance with government regulations to prevent further risk.

  • How do you ensure privacy during trauma cleanup? +

    We operate with the utmost discretion, professionalism, and compassion. Our team respects the privacy and dignity of all affected parties. 

  • What safety measures do your technicians follow? +

    Our team wears full personal protective equipment (PPE) and follows strict protocols to prevent cross-contamination and ensure safety. 

  • Can PuroClean help with documentation for insurance claims? +

    Yes. We provide detailed documentation, including photos and reports, to assist with the claims process. 

  • What should I do while waiting for PuroClean to arrive? +

    Avoid entering the contaminated area, do not attempt to clean anything, and secure the area to prevent unauthorized access. 
  • black-mold-removal-remediation-aaa-restoration

    Mould Remediation

  • What are the health risks of mould in my home? +

    Exposure to mould can cause respiratory issues, skin irritation, headaches, nausea, and allergy-like symptoms. In severe cases, mould exposure may trigger asthma attacks or long-term health issues. Identifying and addressing mould growth early can help protect both your health and your home. 

  • What are some warning signs of mould growth? +

    Signs of mould include:  
    • Dark spots on ceilings, walls, or floors. 
    • Musty odours or mildew smells. 
    • Increased allergy symptoms like sneezing, coughing, or wheezing.
    • Condensation on windows and metal surfaces, indicating high humidity. 

  • Can I remove mould myself, or should I call a professional? +

    Small surface mould (under 10 square feet) can sometimes be cleaned with household solutions, but DIY removal can be risky—disturbing mould may cause it to spread or release harmful spores. For larger areas, recurring mould, or toxic black mould, call PuroClean’s professional mould remediation team for safe and effective removal. 

  • How do I prevent mould after water damage? +

    Quick action is key! Remove standing water immediately and dry all affected materials, including under cabinets, subfloors, and walls in adjacent rooms. Using dehumidifiers and air movers will help prevent hidden moisture buildup and future mould growth. 

  • What is PuroClean’s mould remediation process? +

    Our trained technicians follow industry standards to:  
    • Assess the affected area and identify the type of mould.
    • Isolate the contamination to prevent further spread. 
    • Use advanced cleaning and drying techniques to remove mould safely.
    • Apply preventive measures to stop regrowth.

  • How does PuroClean handle commercial mould remediation? +

    We understand the importance of maintaining a safe and healthy environment for employees and customers. Our commercial mould remediation process includes:  
    • Thorough assessment and air quality testing 
    • Containment to prevent cross-contamination 
    • Advanced removal and disinfection techniques 
    • Preventative solutions to minimize future risks

  • Can high humidity cause mould growth? +

    Yes! High humidity levels create the perfect conditions for mould. Keep indoor humidity levels below 60%, use dehumidifiers, and ensure proper ventilation in areas like bathrooms, kitchens, and basements. 

  • Does PuroClean work with insurance for mould damage claims? +

    Yes! We work directly with your insurance company to document the damage and provide expert remediation and restoration services to get your property back to a safe condition.
  • reconstruction

    Reconstruction

  • What is Reconstruction? +

    Reconstruction is the process of repairing or rebuilding damaged parts of your home or office after the cleaning, removal, decontamination, sanitation, and drying phases are complete. 

  • What are your reconstruction services? +

    Our reconstruction services range from minor repairs, such as fixing and painting drywall, to full-scale rebuilding of entire sections of a property. Every situation is unique—contact PuroClean Canada for expert guidance tailored to your specific needs. 

  • Why should I consider using PuroClean for reconstruction? +

    PuroClean is your One-Stop Solution for restoration and reconstruction. Our team understands the full scope of work required after water, fire, mould, or biohazard damage. We seamlessly transition from remediation to rebuilding, ensuring a smooth and efficient recovery process. 

  • What is involved in reconstruction? +

    Reconstruction can include drywall repairs, painting, flooring replacement, carpentry, and full structural rebuilding. The extent of work depends on the level of damage—contact PuroClean as soon as possible for a personalized assessment. 

  • Do I need a permit for reconstruction services? +

    A permit may be required depending on your city's regulations and the scope of work. PuroClean handles all necessary permits, ensuring compliance with local building codes so you don’t have to worry about the paperwork. 
  • summer-storm-house

    Weather damage

  • What should I do immediately after storm damage? +

    Your safety comes first! If it is safe to do so, prevent further damage by shutting off utilities if necessary. Then, call PuroClean Canada to assess the damage and start the restoration process immediately. Quick action can help minimize property loss and prevent secondary issues like mould growth. 

  • What types of storm damage does PuroClean handle? +

    PuroClean specializes in restoring damage caused by hurricanes, heavy rain, flooding, hail, tornadoes, ice storms, and other natural disasters. We offer water extraction, structural drying, debris removal, board-ups, roof tarping, and full reconstruction services. 

  • Can PuroClean help with emergency board-up and tarping? +

    Yes! We secure your property by boarding up broken windows and doors and installing tarps on damaged roofs to prevent further exposure to the elements.

  • Does PuroClean provide flood restoration services? +

    Absolutely. We use advanced water extraction, drying, and dehumidification techniques to remove moisture and prevent mould growth. Our team also assesses structural damage and helps restore your property. 

  • How quickly can PuroClean respond after a major storm? +

    Our emergency response team is available 24/7. During large-scale catastrophes, we mobilize additional resources across Canada to assist homeowners and businesses as quickly as possible. 

  • Does PuroClean work with insurance companies for storm damage claims? +

    Yes! We work directly with insurance companies and adjusters to help streamline your claim. Our team provides detailed documentation and damage assessments to support your case. 

  • Can PuroClean restore my property if it has wind or hail damage? +

    Yes. We repair roofing, siding, windows, and structural components damaged by high winds and hail. Our reconstruction services ensure your property is restored to pre-loss condition. 

  • How does PuroClean handle large-scale catastrophe response? +

    PuroClean Canada has disaster response teams ready to deploy when major storms or catastrophes strike. We bring in extra personnel and equipment to assist communities impacted by widespread damage. 

  • What are the risks of delaying storm damage restoration? +

    Delaying restoration can lead to structural instability, mould growth, and further property deterioration. Addressing damage quickly helps reduce costs and speeds up the recovery process. 

  • How do I prepare my property for future storms? +

    Regular roof inspections, securing outdoor furniture, cleaning gutters, and checking drainage systems can help minimize storm-related damage. If you're in a high-risk area, consider impact-resistant windows and storm shutters. 
  • how-to-clean-up-fire-extinguisher-residue-3

    Residential

  • Does PuroClean Canada handle large-scale residential restoration projects? +

    Yes, we manage everything from minor residential repairs to large-scale home restoration projects. Whether it’s water, fire, or storm damage, our team has the expertise and resources to restore your home to its pre-loss condition efficiently and effectively. 

  • Will I have access to my belongings while they are in storage? +

    Yes, you can access your stored belongings with advance notice. We will schedule a time for a PuroClean Canada Restoration Technician to meet with you and provide access to the requested items. Please note that a service charge may apply. 

  • Do I need to be home all the time during the restoration process? +

    No, you don’t need to be home throughout the entire restoration process. We aim to minimize disruptions to your daily routine. For site access, you can provide a key to your PuroClean Canada Project Manager or choose to install a private-code lockbox on the property for secure entry.

  • Can PuroClean Canada restore multi-unit residential properties, like apartment buildings or condos? +

    Yes, PuroClean Canada has extensive experience in restoring multi-unit residential properties, including apartment buildings and condominiums. We provide comprehensive restoration services while working diligently to minimize disruptions for tenants and property managers.

  • Do I need to hire general contractors for the restoration process? +

    Some aspects of the restoration process may require specialized services such as drywall, painting, electrical, plumbing, roofing, carpentry, flooring, and more. PuroClean Canada offers full reconstruction services, managing the entire project from start to finish so you don’t have to coordinate multiple contractors.
  • AdobeStock_500488871-2

    Commercial

  • Do I still need to call PuroClean Canada if I have a maintenance team? +

    Yes. Think of PuroClean Canada as your recovery partner. Even if your maintenance team has initiated the initial response, involving PuroClean Canada promptly allows access to specialized services, tools, and techniques that can minimize business interruption, long-term damage, and associated costs. We collaborate closely with your maintenance and emergency preparedness team to ensure comprehensive disaster recovery planning and swift business resumption. 

  • Who should I call in case of an emergency at my building or facility? +

    In emergencies, prioritize life and safety first. If safety issues are pressing, evacuate the building and dial 9-1-1. For immediate mitigation and stabilization to prevent further damage, contact PuroClean Canada's 24-Hour Emergency Hotline at [Hotline Number]. Our Call Center will gather basic damage and contact information, connecting you with a local account representative who will arrange an initial site inspection and damage assessment. If you're filing an insurance claim, notify your insurance carrier; PuroClean Canada can coordinate directly with them to streamline the process. 

  • How can my company establish a relationship with PuroClean Canada for all restoration needs? +

    We welcome the opportunity to form a lasting partnership with your company. Initiate this process by contacting your local PuroClean Canada office or calling our national hotline at [Hotline Number]. You can also reach out through our website. An account representative will promptly engage with your company to begin the collaboration. 

  • What if my building or facility isn't near a PuroClean Canada location? How long will it take for response? +

    Typically, there's an estimated on-site response time of 1 to 2 hours within 50 miles of any PuroClean Canada location in North America, subject to traffic, access constraints, and other unforeseen factors. Our response capabilities extend to remote locations; we're known for gaining early access to critical areas during major events, often establishing temporary facilities and operations centers swiftly to support local recovery efforts. 

  • What is a work authorization form, and why do I need to sign one? +

    Before commencing work, you'll be asked to sign a work authorization form. This grants PuroClean Canada permission to operate within your building or facility and to communicate with and provide a courtesy copy of invoices to your insurance company. Your prompt execution of this form facilitates emergency mitigation. For additional work beyond the emergency phase, a detailed scope is typically prepared in advance using industry-standard Xactimate software, ensuring transparent pricing and expedited insurance claim resolution. 

  • How does PuroClean Canada approach commercial mould remediation? +

    For commercial properties, we conduct a thorough assessment, isolate affected areas, and utilize advanced techniques to safely remove mold. Our priority is maintaining a healthy environment for employees and customers alike. 

  • Can PuroClean Canada assist with private commercial restoration work not covered by insurance? +

    Absolutely. In addition to insurance-related restoration, PuroClean Canada handles a wide range of private commercial projects for water, fire, or storm damage, ensuring comprehensive property restoration regardless of insurance coverage. 

  • How does PuroClean Canada ensure security for commercial properties during restoration? +

    We prioritize safety and security throughout the restoration process. This includes securing the property with temporary fencing, board-ups, or tarping as needed. We also collaborate closely with property owners to ensure all safety and security protocols are followed, preventing unauthorized access and protecting valuable assets during restoration.

  • How do you minimize disruption to my business during the restoration process? +

    We understand how important it is to keep your business running. PuroClean Canada works efficiently to minimize downtime by coordinating restoration efforts around your business schedule and providing temporary solutions, such as tarping and board-ups, to keep your property safe during the process.